Training and Implementation
A4 Health Systems® plans the step-by-step
integration of HealthMatics® ED into your current
workflow; from the time the patient comes through
the door until the time they leave. This upfront
planning allows us to review every scenario of your
current flow and incorporate it into the system.
The HealthMatics ED staff has many years of experience
implementing computer systems in medical facilities,
and specifically in a variety of Emergency Departments.
This experience is reflected in a well-defined and
well-documented implementation process and in the
small, dedicated team who will work with your staff
to ensure a successful result.
The A4 approach to managing these projects
is based on the following principle: although every
implementation follows the same general process from
beginning to end, each one requires a unique plan
and timetable to succeed. A4 provides
the planning, people, and project management experience
to ensure this success.
Our standard implementation plan illustrates the
major milestones and the duration, effort and sequence
of all tasks for a typical installation from project
kickoff to post go-live support. We review this standard
plan with your facility and adapt it to reflect the
scope of services requested, your staffing and resource
availability and any other facility-specific considerations.
In addition, you are given a guidebook that details
the tasks necessary for both A4 and your
facility to implement HealthMatics ED. For each standard
task there are entry criteria and prerequisites listed,
a detail task section, and then exit criteria and
deliverables from that task. Reference materials
also include checklists, such as a checklist of activities
required before and during system go-live. This attention
to detail helps all team members understand their
specific responsibilities, the commitment required
to execute them, and how their roles affect the overall
A4 Health Systems provides extensive
user training for your site using a combination of
classroom training and real life scenarios for practice.
Your key hospital personnel are trained and these
individuals, in turn, train their peers. The ‘train
the trainer' approach is used so that key
individuals at your hospital become very familiar
ED and how it will be integrated with the Emergency
This method gives your staff a stronger sense of
ownership in the system. Training is done on your
customized system so users are comfortable with the
look and feel when it is time to ‘go-live.’
Systems conducts several different types of training
during the course of the HealthMatics ED implementation.
The training is designed
to provide specific information to individuals responsible for that area
of the application or its support. Each of our classes
involves structured classroom
time as well as scenario examples to provide additional practice.
We know the importance of keeping your Emergency
Department running smoothly at all times. A4 Health
Systems’ Support Team consists of qualified
technical and executive support that is available
24 hours a day, 7 days a week, 365 days a year.
Each client has an Account Manager
who can help arrange training, upgrades, and other
services, and who will follow up as a client advocate
on any other
questions or concerns. We pride ourselves in providing a personal and high
level of service for each of our clients.
If you are a valued HealthMatics ED client, please
visit our Client Site for more details about all
of our support and service offerings and policies.